Operations Supervisor - Luxury Hotel Management

Join Amaris Hotels as an Operations Supervisor and play a pivotal role in delivering exceptional guest experiences in one of Indonesia’s most dynamic hospitality destinations. Based in Kupang, Nusa Tenggara Timur, you will oversee daily hotel operations, ensuring smooth and efficient service delivery. This role offers a unique opportunity to work in a vibrant and growing market, contributing to the success of a luxury hotel chain.

As an Operations Supervisor at Amaris Hotels, you will be responsible for managing front office operations, coordinating with housekeeping, maintenance, and food and beverage teams. You will ensure that all hotel services meet high standards of quality and guest satisfaction. This role is perfect for professionals looking to advance their careers in hospitality management with a focus on operational excellence.

In this dynamic role, you will work closely with the hotel management team to implement and monitor operational procedures, ensuring compliance with health and safety regulations. You will also play a key role in training and developing front office staff, fostering a culture of continuous improvement and excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front office operations, including check-in/check-out processes, guest services, and guest relations.
• Coordinate with housekeeping, maintenance, and food and beverage teams to ensure timely and efficient service delivery.
• Monitor and maintain high standards of cleanliness and guest satisfaction.
• Implement and monitor operational procedures to ensure compliance with health and safety regulations.
• Train and develop front office staff to enhance their skills and performance.
• Manage guest complaints and resolve issues promptly to maintain guest satisfaction.
• Generate and analyze operational reports to identify areas for improvement and ensure operational efficiency.
• Work closely with the hotel management team to achieve daily, weekly, and monthly operational targets.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 3 years of experience in a supervisory role within the hospitality industry.
• Proficient in using hotel management software such as PMS (Property Management System) and POS (Point of Sale).
• Strong leadership and communication skills, with the ability to manage and motivate a team.
• Excellent organizational and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.
• Knowledge of local regulations and industry standards in Nusa Tenggara Timur is a plus.

🛠️ Keahlian

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